Product Care
Q: How should I clean and maintain my salon chairs to ensure their longevity? A: To maintain the appearance and functionality of your salon chairs, we recommend regular cleaning with a mild soap and water solution. Avoid harsh chemicals, which can damage the upholstery and mechanisms. For leather and vinyl chairs, use a conditioner every 6 months to prevent cracking and drying out.
Q: What is the best way to clean mannequins and wooden hangers? A: For mannequins, wipe down with a damp cloth to remove dust and dirt. Avoid abrasive materials that can scratch the surface. For wooden hangers, use a soft, dry cloth to dust regularly. If needed, a damp cloth can be used, but ensure the wood dries completely to prevent warping.
Warranty Information
Q: What type of warranty do your products come with? A: All our products come with a one-year warranty covering manufacturing defects and material failures under normal use conditions. This warranty does not cover damage caused by improper use, accidents, or wear and tear from regular use.
Shipping Policies
Q: What shipping options are available, and how long does delivery take? A: We offer standard and express shipping options. Delivery times vary based on your location and the shipping option selected but typically range from 3-7 business days for standard shipping within Malaysia. International shipping times vary. Please contact us for more details.
Q: Can I track my order? A: Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment's progress on our courier's website.
Return Procedures
Q: What is your return policy? A: We accept returns within 30 days of purchase for items that are in their original condition, unused, and with all packaging intact. To initiate a return, please contact our customer service team with your order details and reason for return. Please note that custom-made items and sale items are not eligible for returns unless defective.
Q: How do I receive my refund for a returned item? A: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Q: Who covers the shipping costs for returns? A: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or the wrong item was received. In such cases, DP-Display Sdn Bhd will cover the return shipping costs.
Additional Support
Q: What should I do if I receive a damaged or defective product? A: We strive to ensure all items arrive in perfect condition. However, if you receive a damaged or defective product, please contact us within 48 hours of receipt with photographic evidence. We will arrange for a replacement or refund as appropriate.
Q: How can I contact customer service for more assistance? A: Our customer service team is here to help! You can reach us at contact@dpdisplayfixtures.com. We aim to respond to all inquiries within 24 hours.
We hope these FAQs address your questions. If you need further information or assistance, don't hesitate to get in touch with us. At DP-Display Sdn Bhd, we're committed to ensuring your complete satisfaction.